Frequently Asked Questions

Non-medical home support helps people keep up with everyday routines at home, such as companionship, light housekeeping, meal preparation, errands, transportation, and daily living assistance. It does not include nursing, clinical, or medical care.

No. We provide non-medical home support only. We do not offer nursing, diagnosis, treatment, medication administration, or emergency care. For medical needs, please consult a regulated healthcare professional or emergency services.

If keeping up with household tasks, meals, errands, appointments, or social connection has become difficult, non-medical home support can make daily life easier, calmer, and safer.

Our caregivers help with companionship, light housekeeping, meal preparation, transportation and errands, respite support for family caregivers, and non-medical daily living assistance around household routines.

Yes. Support is tailored around household routines, companionship, homemaking, meals, transportation, and respite needs, based on what would help most.

Caregivers are screened before assignment, and matching is based on availability, needs, schedule, and fit.

After an initial consultation, we review the schedule, location, support needs, and caregiver availability before confirming when support can begin.

We serve families across Ontario, Saskatchewan, and Nova Scotia, subject to caregiver availability in each area. Visit our Areas Served page to check support options near you.

Flexible scheduling may include hourly visits, daily visits, overnight support, or extended support, depending on needs, caregiver availability, and service agreement.

Yes. Families can discuss communication preferences and practical visit updates during the care consultation and service agreement process.

Yes. We want your loved one to feel comfortable. If the match is not right, let us know and we will work to find a better fit, subject to caregiver availability.