Effective Date: April 1, 2026
At Comfora Health ("Comfora," "we," "us," or "our"), we are committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy describes how we collect, use, disclose, retain, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable federal and provincial privacy legislation. By accessing our website (comforahealth.com) or using our services, you acknowledge and agree to the practices described in this policy.
For the purposes of this Privacy Policy:
We may collect the following categories of personal information:
We collect, use, and disclose personal information for the following purposes:
We reserve the right to use de-identified, aggregated, or anonymized data for analytics, research, quality improvement, and business purposes without restriction, as such data does not constitute personal information.
By providing your personal information to Comfora, you consent to its collection, use, and disclosure as described in this Privacy Policy. Consent may be express (written or verbal) or implied, depending on the circumstances and the sensitivity of the information.
You may withdraw your consent at any time by contacting us in writing, subject to legal or contractual restrictions and upon reasonable notice. Withdrawal of consent may limit or prevent us from providing certain services to you. Comfora is not responsible for any consequences arising from your withdrawal of consent.
We may disclose your personal information to:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity, provided that the successor agrees to be bound by terms consistent with this Privacy Policy.
We employ commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, theft, alteration, or destruction. These measures include, but are not limited to, encryption, secure servers, firewalls, access controls, staff training, and regular security assessments.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security and shall not be liable for any unauthorized access, breach, or loss of personal information except to the extent required by applicable law.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. After the applicable retention period, personal information is securely destroyed, erased, or de-identified.
Comfora reserves the right to retain de-identified or aggregated data indefinitely for analytical and business improvement purposes.
Subject to certain exceptions permitted by law, you have the right to:
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within thirty (30) days, or such other time period as required by applicable law. We may charge a reasonable fee for access requests that require significant effort to fulfill. We reserve the right to refuse access where permitted or required by law.
Our website uses cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity, improve website functionality, analyze traffic, and deliver targeted content. By continuing to use our website, you consent to the use of these technologies.
Types of cookies we use include:
You may disable cookies through your browser settings; however, doing so may affect the functionality and your experience on our website. Comfora is not responsible for any diminished functionality resulting from your choice to disable cookies.
Our website may contain links to third-party websites or services. Comfora is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. Your interaction with third-party websites is at your own risk.
Our website is not directed to individuals under the age of sixteen (16). We do not knowingly collect personal information from children under 16 through our website. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it promptly. Where services are provided to minors, consent is obtained from a parent or legal guardian.
Your personal information may be stored or processed by third-party service providers located outside of Ontario or Canada. In such cases, your information may be subject to the laws of the jurisdiction in which it is stored or processed. We take reasonable steps to ensure that any such transfers are subject to appropriate safeguards; however, by using our services, you acknowledge and consent to the potential transfer of your personal information outside of Canada.
Comfora reserves the right to modify, update, or replace this Privacy Policy at any time at our sole discretion. Changes will be posted on our website with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:
You may also contact the Office of the Information and Privacy Commissioner of Ontario at www.ipc.on.ca if you have concerns about how your personal information is being handled.